Intermittent Service Disruption

Incident Report for Chainalysis

Resolved

This incident has been resolved. Please contact support@chainalysis.com if you have any questions or need any further assistance.
Posted 9 months ago. Jun 27, 2024 - 18:04 UTC

Update

We are continuing to monitor the implemented fix to ensure stability. If you experience any issues, please contact support@chainalysis.com.

Next update at 17:00 UTC (27th June)
Posted 9 months ago. Jun 26, 2024 - 17:01 UTC

Monitoring

A fix has been implemented, and we continue monitoring it to ensure stability.

If you experience any issues, please reach out to support@chainalysis.com

Next update at 17:00 UTC (26th June)
Posted 10 months ago. Jun 25, 2024 - 10:20 UTC

Investigating

We are experiencing a recurring intermittent service disruption that is impacting all products. We are working to identify the root cause and implement a stable solution.

At this time, we do not have a workaround. We will share more updates as soon as we have them.

Next update at 17:00 UTC
Posted 10 months ago. Jun 25, 2024 - 09:03 UTC

Update

Reactor and KYT are functioning as expected. We will continue to monitor the situation to ensure stability. Please reach out to support@chainalysis.com if you have any questions or require further assistance.

Next update at 14:00 UTC on June 25th, 2024.
Posted 10 months ago. Jun 24, 2024 - 17:08 UTC

Monitoring

Reactor and KYT service has resumed. We are currently working to identify the root cause.

Next update at 17:00 UTC
Posted 10 months ago. Jun 24, 2024 - 15:26 UTC

Investigating

We are currently experiencing a service disruption and are working to identify the root cause and implement a solution.

Next update at 17:00 UTC
Posted 10 months ago. Jun 24, 2024 - 15:13 UTC
This incident affected: Crypto Compliance (Transfers API (KYT API), Entities).