This incident has now been fully resolved.
Nov 17, 17:57 UTC
A fix has been implemented and we are monitoring the results.
Nov 15, 22:45 UTC
Our team are still in the process of delivering a robust solution to the delay with USDT_TRX and TRX. Further details will be shared as we gather more information, your patience is appreciated.
Nov 15, 20:03 UTC
We have identified a further delay with USDT_TRX and TRX our team is investigating. Further details will be shared as we gather more information.
Nov 15, 14:53 UTC
A fix has been put into place to resolve the delay with USDT_TRX. We will continue to monitor this situation to ensure this fix is stable.
Nov 13, 23:11 UTC
We have identified a further delay with USDT_TRX impacting Reactor, our team is investigating. Further details will be shared as we gather more information.
Nov 13, 19:00 UTC
Both TRX and USDT_TRX are now working as expected. We will continue monitoring our systems to ensure there are no further issues.
Nov 11, 20:43 UTC
▪TRX is working as expected (i.e. for Emerging Assets, KYT and Reactor customers), we are actively monitoring the systems in case other issues arise.
▪USDT_TRX is currently paused, we are investigating and working on a fix. The impact is for KYT and Reactor customers for USDT_TRX after block height 45849729.
Nov 11, 04:48 UTC
TRON / USDT_Tron is still paused, we are currently investigating.
Nov 11, 03:46 UTC
The issue has been identified and a fix is being implemented.
Nov 11, 00:23 UTC
We are currently investigating this issue.
Nov 10, 19:13 UTC