Exposure data not loading in Entity Risking

Incident Report for Chainalysis

Resolved

This incident has been resolved. Please reach out to support@chainalysis.com if you have any questions or require further assistance.

Posted 1 month ago. Jan 30, 2025 - 17:32 UTC

Monitoring

A fix has been implemented and the “Exposure tab” is now working as intended again. We are monitoring the results.

Next update at 17:30 UTC.

Posted 1 month ago. Jan 30, 2025 - 16:17 UTC

Investigating

We are investigating an issue with the “Exposure tab” in Entity Risking generating an error message:
“Sorry, something went wrong. Please contact support@chainalysis.com if the problem persists.”

For some users, the “Exposure tab” is not displaying at all.

Next update at 17:00 UTC.

Posted 1 month ago. Jan 30, 2025 - 15:10 UTC

This incident affected: Crypto Compliance (Entities).