This incident has now been classed as resolved. If you experience any additional issues, please reach out to support@chainalysis.com
Posted Jun 05, 2024 - 14:56 UTC
Update
We are continuing to Monitor the fix put in place. If you encounter any errors while updating an alert, please get in touch with us (support@chainalysis.com) or try again after a few minutes.
The next scheduled update is at 16:00 UTC on June 5th.
Posted Jun 04, 2024 - 14:56 UTC
Monitoring
All status updates should be processed now. We have identified the issue and applied a temporary fix. If you encounter any errors while updating an alert, please get in touch with us (support@chainalysis.com) or try again after a few minutes.
Next update at 15:00 UTC June 4th.
Posted Jun 03, 2024 - 14:45 UTC
Identified
We are continuing to investigate the reported customer issues and feel confident we have identified the issue. We will provide an update as soon as more information becomes available
Next update at 18:00 UTC
Posted Jun 03, 2024 - 12:56 UTC
Update
We are continuing to investigate this issue. We currently have no workarounds to share, but we will provide an update as soon as more information becomes available.
Next update at 14:00 UTC
Posted Jun 03, 2024 - 09:16 UTC
Investigating
We have received reports of customers receiving errors when updating their alert statuses and/or assigning alerts in KYT. We are currently investigating the issue and will provide an update as soon as more information becomes available.